We currently ship only to address in the United States of America and Canada. Our orders ship only after we have received payment. Exceptions may apply, in particular to retail and wholesale customers. All orders placed on this website are shipped from our warehouse in the U.S. On checkout, you will be offered a number of shipping rates you can choose from, depending on your delivery address and the total mass of items ordered.
Note that our shipping services require a contact phone number to reach the recipient of the order in case of delivery problems. Hence, we cannot place an order unless we enter such a phone number, which is why we have made entering a phone number mandatory when checking out.
Note also that we grant a shipping discount of up to $20 for order subtotals of $160 and over.
Returns & Complaints
As long as an order has not yet been irrevocably processed, you have a right of withdrawal. However, once an order has been irrevocably processed, meaning we cannot stop the shipping process anymore, the order is final. We do NOT take any returns of undamaged items that you ordered and which have been delivered to you.
If our shipment arrives with any damage, with incomplete or incorrect contents, we will strive to correct this at no charge to you. In such a case, please contact us using our contact page.
Our offers last until revoked and as long as stock lasts.